Privacy Policy

What we collect

When you interact with Vicino Care, we may collect the following types of personal information:

• •Contact information: Name, email address, phone number, and mailing address.
• •Care needs: Information about the care recipient, including health conditions, mobility, cognitive status, and daily living requirements, as shared through consultation forms or conversations.
• •Health information: Medical history, medications, diagnoses, and healthcare provider information shared to coordinate care services.
• •Communications: Messages, emails, and phone call records related to your inquiries or care services.

How we use it

We use the information we collect to:

• •Respond to your inquiries and schedule consultations
• •Assess care needs and develop appropriate care plans
• •Provide in-home care services and coordinate with healthcare providers
• •Maintain internal records for service continuity and quality assurance
• •Communicate updates, schedule changes, and care-related information
• •Comply with legal and regulatory requirements

Sharing

We do not sell your personal information. We share information only in the following circumstances:

• •Care team members: Your assigned caregiver, coordinator, and companion will have access to information necessary to provide your care.
• •Operational vendors: We work with service providers (scheduling software, communication platforms, etc.) under confidentiality agreements.
• •Healthcare coordination: With your consent, we may share information with doctors, specialists, and hospitals to coordinate care.
• •Legal requirements: We may disclose information when required by law, court order, or government regulation.

Health information

We treat health information as confidential. Clients of our care services receive a separate Notice of Privacy Practices that outlines how we handle protected health information in accordance with HIPAA-aware standards. This notice is provided during the intake process and is available upon request.

Your California rights (CCPA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

• •Right to know: You can request information about what personal data we have collected about you, how we use it, and who we share it with.
• •Right to delete: You can request that we delete your personal information, subject to certain exceptions (such as information needed for ongoing care services or legal compliance).
• •Right to opt-out of sale: We do not sell your personal information. If this changes, we will provide a clear opt-out mechanism.
• •Right to non-discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise these rights, contact us at team@vicinocare.com or call (408) 455-9458.

Cookies and analytics

We use cookies and similar technologies to understand how visitors use our website. This includes analytics services that help us improve site functionality and content. These tools may collect information about your browser, device, and browsing behavior. You can control cookie preferences through your browser settings.

Children

Our services are directed to adults and families seeking care for elderly individuals. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it.

Updates and effective date

We may update this privacy policy from time to time. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify you by email or through the website. We encourage you to review this policy periodically.

Contact us

If you have questions about this privacy policy or our data practices, please contact us:

Vicino Care
Email: team@vicinocare.com
Phone: (408) 455-9458